Frequently Asked Questions (FAQs)

1. Do I need to pay shipping cost ?
No, Shipping is free for all orders.

2. How long will it take to receive my order?
Processing your order takes 1-2 days, and transit time is typically 3-5 days after dispatch. Delivery times may vary based on your location.

For information concerning our shipping times, please visit our Shipping & Handling page.

3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment status. If tracking is unavailable, please contact our customer service team for assistance.

4. What is your return and exchange policy?
We offer a 3 day return and exchange policy. Items must be returned in their original condition with tags attached. For more details on how to initiate a return or exchange, please visit our [Return Policy] page.

5. Can I change or cancel my order after placing it?
If you need to make changes to or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes or cancel it.

6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will assist you in resolving the problem and arrange for a replacement or refund if necessary. Kindly note we require product unboxing video to claim for refund or exchange.

7. How can I contact customer service?
You can reach our customer service team via email at laxaarfashion@gmail.com, or by filling out the contact form on our Contact Us page. For urgent inquiries, you can also send us a WhatsApp message at +91 9266830777 (please, no calls).

If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!